Terms and conditions

Welcome to Zigy's Terms and Conditions Page

By using our website and services, you agree to these Terms and Conditions, which, together with our Privacy Policy, govern Zigy's relationship with you.

‘Zigy,’ ‘we,’ ‘our,’ or ‘us’ refer to Zigy DMCC. The terms ‘you,’ ‘your,’ ‘the client,’ or ‘user’ refer to the user of our services or the viewer of our website.

1. Use of the Website

• Content and Changes: The content on this website is for the explanation and implementation of our services. We reserve the right to change it without notice.
• Cookies: Our website uses cookies to enhance your browsing experience. By using our site, you consent to our use of cookies.

2. Modifications to Terms and Conditions

• Updates: Zigy may revise these terms and conditions at any time. Please review this page periodically for changes.

3. Relationship and Legal Standing

• No Partnership: Using our services does not create any partnership, joint venture, or agency relationship between you and Zigy.

4. Intellectual Property

• Ownership: All content on this website, including design, text, graphics, and layout, is owned by or licensed to Zigy. Unauthorized use is prohibited.

5. External Links

• Third-Party Links: Our website may contain links to third-party websites for your convenience. We do not endorse and are not responsible for the content of these external sites.

6. Governing Law

• Jurisdiction: Your use of this website and any disputes arising from such use are governed by the laws of the UAE.

7. Bookings and Payments

• Service Facilitation: Zigy helps facilitate various home services through our platform.
• Non-Refundable Fees: Payments made for services are non-refundable unless there is a company-caused issue.
• Price Changes: We may update our pricing periodically. Changes will be posted on our website.
• Taxes:You are responsible for any applicable taxes on the services provided.

8. Responsibilities and Liabilities

• Background Checks: While Zigy conducts background checks on service professionals, users should exercise caution to protect their personal safety and property.
• Liability: Zigy is not liable for any damages or missing items during or after the provision of services by service professionals.

9. Payment Methods

• Processing Payments: We accept Visa and MasterCard payments online in AED. Payment processing is handled by third-party providers, and Zigy does not store your credit card information.

10. Booking Changes and Cancellations

• Confirmed bookings: Once a booking is confirmed, it cannot be changed, rescheduled or cancelled. Please check the date, time and address before you pay.
• Help: If there is a problem with your booking, contact us on WhatsApp or at [email protected] with your booking reference and we will review it.

11. User Age Restriction

• Minors: Users under the age of 18 are not allowed to register or use the website.

12. Quality Assurance

• Inspections: We conduct regular quality checks, including unannounced visits and follow-up calls, to ensure high service standards.

13. Reporting Issues

• Timeframe: Report missing or stolen items within 48 hours and damaged items within 24 hours.

14. Communication

• Notifications: Zigy may send communications via WhatsApp, SMS, email, or notifications for appointments, updates, and marketing.

15. Compliance

• Sanctions: Zigy will not provide services to OFAC-sanctioned countries.
• Medical Services: For services like PCR tests, Zigy acts as an aggregator for licensed healthcare facilities and does not store personal healthcare data.

16. Refund Policy

• Refunds: Refunds will be processed using the original payment method.

Contact Us:

+971559415955

[email protected]