Frequently Asked Questions — Zigy Dubai
Can I request a specific cleaning professional?
You can request a specific cleaner through the App or the website. However, in the event that your requested cleaner is not available, you can still book another cleaner with the same rating. We promise to do our best to send you the same cleaner when you book one-time or ad-hoc appointments, but we cannot guarantee their availability as our top-notch crew members get booked up very quickly by weekly clients.
How does the service fee work?
The service fee allows us to enhance your experience with Zigy, including adding new features and providing great customer service. When it comes to how much you are charged, you will always be able to see the exact amount at checkout.
What is zigy.com?
Zigy is the largest online marketplace in GCC that connects professional and top-rated cleaning service providers with people looking for cleaning services. We are currently operating in the UAE, KSA, Kuwait, Qatar, Oman and, Bahrain. In other words, we are a leisure time improver by giving you all your free time back while our professionals take care of your house cleaning. We believe that everyone has the right to find a trusted cleaner in less than 1 minute, hassle-free! And all it takes is the followings: - Specify your cleaning details - Select the preferred date and time - Enter your contact and address details. - Pay via credit card or cash depending on your preference - Enjoy your free time.
What are my payment options?
Zigy offers three payment methods: Cash We accep...
How do I register my card details?
Registering your card online or via the app is easy. All you have to do is to follow the steps below: Login using your phone number. Once logged in: Mobile application: please tap the three vertical lines on the upper left corner of your screen to show the slide menu Website: On the upper right corner of the screen, please click your name to show the drop-down menu. Select Settings. Go to Manage credit cards. Click add new.
Is my credit card information secured with this service?
Yes! Your credit card information is safe as we are using one of the most Secure payment gateways SSL We use 128-bit SSL security encryption in our checkout process. This encrypts the personal information you provide us, ensuring that it is safe and not accessible by any third parties. However, the most important protection is your own password, so please make sure you never give it out to others. Zigy also has a privacy policy and complies with statutory requirements. Your data is used solely for the processing of your order and to continue to improve our services. Please note that our Customer Care team has no way of changing the payment methods offered to you at checkout. To keep your data private, we are also unable to find out exactly why a payment method is not being offered.
How to book a home cleaning appointment?
Booking an appointment online or via the app is easy. Just simply follow the steps below. Visit www.Zigy or use the App. Select Home cleaning then click BOOK NOW. Select the frequency then click NEXT. One-time Bi-weekly Weekly Specify your cleaning details then click NEXT. Duration Number of cleaners Cleaning materials (if needed) Add specific instructions if needed Select the preferred date and time then click NEXT. Select the preferred payment method then click COMPLETE.
How do I redeem a voucher code?
You can enter your discount code in step 4 of the checkout process under ADD VOUCHER CODE. After entering the voucher code, click APPLY. Keep in mind that every voucher has its own terms and conditions that must be met for the discount to be valid on your order. After the voucher has been successfully processed, the discounted amount will be deducted from the total invoice amount.
Can I add special instructions while booking?
Yes, you can. While on the booking page, you will be asked if you have any specific instructions. If you finished booking the appointment and missed adding the instructions, no worries! You can still update your booking details by following the steps below: Log in using your phone number. Once logged in: Mobile application: please tap the three vertical lines on the upper left corner of your screen to show the slide menu. Website: On the upper right corner of the screen, please click your name to show the drop-down menu. Select Appointments. Once under the Upcoming appointment page, click the desired appointment to be updated. In the instructions field, click “ADD.”
What is my booking reference number?
You can easily find your reference number by following the steps below: Log in using your phone number. Once logged in: Mobile application: please tap the three vertical lines on the upper left corner of your screen to show the slide menu. Website: On the upper right corner of the screen, please click your name to show the drop-down menu. Select Appointments to see the reference code. Note: The booking reference number is included on the SMS confirmation we send after you finish booking the appointment.
Do I need to create a Justlife account to book an appointment?
To book an appointment, you need to have a registered account with Zigy. It is really easy to create one and this saves you from the hassle of filling in your details all over again every time you book with us. You will be prompted to create an account when you place your first booking, just follow the easy on-screen steps.
How do I log in to my account?
Logging in to your account is very easy, simply follow the steps below: In the upper right corner of the screen, click Log in. Enter your mobile number then click Continue. Enter the verification code sent to you via SMS.
How do I add or update my address?
Managing your account online or via the app is now made easy. Just simply follow the steps below to change or add a new address. Log in using your phone number. Once logged in: Mobile application: please tap the three vertical lines on the upper left corner of your screen to show the slide menu. Website: On the upper right corner of the screen, please click your name to show the drop-down menu. Select Settings. Click Manage addresses.
How do I update my personal details?
Managing your account online or via the app is now made easy. Just simply follow the steps below to update your profile. Log in using your phone number. Once logged in: Mobile application: please tap the three vertical lines on the upper left corner of your screen to show the slide menu. Website: On the upper right corner of the screen, please click your name to show the drop-down menu. Select Settings. Click Edit personal details. Once done with the update, click Save.
What services does Zigy offer?
Zigy offers a comprehensive range of home and personal services including home cleaning, maintenance, beauty treatments, and wellness services. Our platform connects you with skilled professionals dedicated to delivering top-notch services.
Is Zigy available in my area?
Zigy operates throughout the UAE, ensuring that premium home and personal services are accessible to residents across the region.
How can I book a service with Zigy?
You can book a service with Zigy easily through our user-friendly web platform or mobile app. Simply select the service you need, choose a convenient time, and our professional will be at your doorstep.
Can I schedule recurring services with Zigy?
Absolutely! Zigy offers flexible scheduling options, including the ability to set up recurring services to fit your needs and lifestyle. You can schedule services on a one-time, weekly, or monthly basis. We also offer discounts for weekly and monthly bookings.
How far in advance do I need to book a service?
You can book a service as far in advance as you like or even for the same day, depending on the availability of our service providers.
Can I make changes to my booking after it’s confirmed?
Yes, you can modify your booking details by contacting our support team. Changes should be made at least 24 hours before the scheduled service time to avoid any cancellation fees.
What makes Zigy different from other service providers?
Zigy stands out by offering premium quality services with a focus on convenience, reliability, and customer satisfaction. Our service providers are rigorously trained and background-checked to ensure the highest standards of service.
Are the service providers at Zigy trustworthy?
Yes, all our service providers undergo thorough background checks and rigorous training to ensure they meet Zigy's high standards of service and trustworthiness.
How does Zigy ensure the quality of services?
Zigy maintains high standards by handpicking and rigorously training our service providers. We continuously monitor service quality through customer feedback and regular evaluations.
What should I do if I’m not satisfied with a service?
If you’re not satisfied with a service, please contact our customer support team immediately. We are committed to resolving any issues and ensuring your complete satisfaction.
How do I contact Zigy customer support?
Our dedicated customer support team is always ready to assist you. You can reach us through our app, website, or by contacting our support team at [email protected].
How can I provide feedback about a service?
Your feedback is valuable to us. You can provide feedback directly through our app or website after your service is completed, or by contacting our customer support team.
Is there a way to rate the service provider?
Yes, after the service is completed, you will have the opportunity to rate and review your service provider through our app or website. Your feedback helps us maintain high standards of quality.
What is Zigy’s cancellation policy?
We understand that plans can change. You can cancel or reschedule your service by contacting our customer support team. Please note that cancellations or changes should be made at least 24 hours before the scheduled service time to avoid any cancellation fees.
Are there any cancellation fees?
Cancellation fees may apply if the service is canceled less than 24 hours before the scheduled time. Please refer to our Terms and Conditions for specific details.
How can I request a refund?
If you are eligible for a refund, please contact our customer support team. Refunds are processed according to our company policy and will be credited back to your original method of payment.
What payment methods does Zigy accept?
Zigy accepts a variety of payment methods including credit cards, debit cards, and online payment platforms. You can choose your preferred payment method at the time of booking.
Is my payment information secure?
Yes, we use advanced security measures to ensure that your payment information is protected. All transactions are encrypted and processed securely.
Can I tip the service provider?
Tipping is optional and can be done through our app or website after the service is completed. 100% of the tips go directly to the service provider.
Does Zigy offer any promotional discounts or coupons?
Yes, Zigy regularly offers promotional discounts and coupons to make our premium services more affordable. Keep an eye on our app, website, and social media channels for the latest offers.
How can I apply a coupon to my booking?
You can apply a coupon code during the checkout process on our app or website. Enter the code in the designated field, and the discount will be applied to your total amount.
Are there any discounts for recurring services?
Yes, we offer discounts for weekly and monthly recurring services. Contact our customer support team for more information on available discounts.
Can I combine multiple discounts or coupons?
Typically, only one coupon or discount can be applied per booking. Please refer to the specific terms and conditions of each promotion for details.
How do I create an account with Zigy?
Creating an account with Zigy is simple. Download our app or visit our website, and sign up using your phone number. You will receive an OTP (One-Time Password) to authenticate your account.
How do I log in to my Zigy account?
Log in to your Zigy account using your phone number. You will receive an OTP (One-Time Password) to authenticate your login.
How can I update my account information?
You can update your account information by logging into your account on our app or website. Navigate to the account settings to make changes to your personal details, payment methods, and preferences.
What should I do if I have trouble accessing my account?
If you experience any issues accessing your account, please contact our customer support team for assistance. We are here to help resolve any login issues you may encounter.
Can I deactivate or delete my Zigy account?
Yes, if you wish to deactivate or delete your account, please contact our customer support team. They will assist you with the process and ensure all your data is handled securely.