Privacy Policy

Welcome to Zigy! We are committed to protecting the privacy of our website visitors. This policy outlines how we handle your personal information. By using our website and agreeing to this policy, you consent to our use of cookies as described here.

1. Information We Collect

We may gather, store, and use the following types of personal information:

Technical Information: Details about your computer and visits to our website, such as your IP address, geographic location, browser type and version, operating system, referral source, duration of visit, and pages viewed.
Transaction Data: Information related to transactions conducted between you and us, including details of purchases you make of our goods or services.
Account Information: Information provided when registering with our website, such as your name, address, and email address.
Subscription Data: Information provided for subscribing to our services, including your name and email address.
Communications Data: Any other information you send to us.

Before providing us with another person's personal information, you must obtain that person's consent to both the disclosure and processing of that information in accordance with this policy.

We do not store, sell, share, rent, or lease any credit/debit card details or personally identifiable information to any third parties.

2. Cookies

A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or until they reach their expiry date). We use session cookies to:

Track your navigation on our website.
Maintain your bookings.
Enhance website security and prevent fraud.
Persistent cookies are used to:
Recognize you when you visit our website.
Track your preferences.

We use Google Analytics to analyze the use of our website. Google Analytics generates statistical and other information about website use through cookies stored on users' computers. The information produced related to our website is used to create reports on its usage. Google stores this information, and their privacy policy is available at Google Privacy Policy. Our payment services providers may also send you cookies.

3. Use of Your Personal Information

We may use your personal information to:

Administer our website.
Personalize your browsing experience.
Enable your use of our services.
Supply services purchased via the website.
Send statements and invoices, and collect payments.
Send general (non-marketing) commercial communications.
Send email notifications you have specifically requested.
Send newsletters and other marketing communications (you can inform us at any time if you no longer require marketing communications).
Deal with inquiries and complaints made by or about you related to the website.
Keep the website secure and prevent fraud.
Verify compliance with the terms and conditions governing the use of the website.

If you submit personal information for publication on our website, we will use that information in accordance with the license you grant to us. We will not provide your personal information to any third parties for direct marketing without your express consent. All financial transactions on our website are handled through our payment services provider, Checkout. You can review their privacy policy at Checkout Privacy Policy. We will share information with Checkout only as necessary for processing payments, refunding payments, and handling complaints and inquiries.

4. Disclosures

We may disclose your personal information:

To our employees, officers, agents, suppliers, or subcontractors as necessary for the purposes outlined in this policy.
To any member of our group of companies (subsidiaries, ultimate holding company, and its subsidiaries) as necessary for the purposes outlined in this policy.
To the extent that we are required to do so by law.
In connection with any ongoing or prospective legal proceedings.
To establish, exercise, or defend our legal rights (including providing information for fraud prevention and reducing credit risk).
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your information to third parties.

5. International Data Transfers

Information we collect may be stored, processed, and transferred between any countries in which we operate to enable us to use the information in accordance with this policy. Personal information you submit for publication on the website may be available via the internet around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information.

6. Security of Your Personal Information

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic transactions entered via the website will be protected by encryption technology. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Policy Amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

8. Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

The payment of a fee (currently fixed at GBP £5).
The supply of appropriate evidence of your identity (e.g., a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by sending an email to [email protected]. In practice, you will either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out.

9. Third-Party Websites

Our website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

10. Updating Information

Please let us know if the personal information we hold about you needs to be corrected or updated.

11. Data Collection

We collect data including your phone number, email id, home address, latitude, and longitude. This information is provided when you make a booking so we can contact you and locate your service address. If you wish to have this data deleted, please email us at [email protected]